Privacy Policy & Client Non-Disclosure Protection

1. Introduction & Commitment to Client Discretion

Welcome to OnlineReviewRemoval (“we,” “our,” or “us”). We specialize in policy-based online review remediation, defamatory content expungement, and brand reputation recovery for businesses, corporate executives, medical clinics, and individuals.

We recognize that unaddressed negative reviews and fraudulent ratings represent urgent, commercially sensitive situations. This Privacy Policy governs how we handle, protect, and encrypt all data submitted through our website and client consultation channels under strict non-disclosure obligations.

2. Information We Collect

To assess review removal feasibility, calculate policy violation merits, and communicate with you, we collect the following limited data:

• Contact Details: Full Name, Company / Business Name, Email Address, and Phone Number (including country dialing code).
• Dispute Case Information: Review platform URLs (Google Maps, Trustpilot, Glassdoor, Yelp, etc.), disputed review text, author account handles, timestamps, and incident context.
• Supporting Case Documentation: Any optional evidence you voluntarily provide to prove bad faith or transaction absence (e.g., proof of non-patronage, internal employee logs, or extortion communications).
• Technical & Verification Telemetry: IP address, device browser headers, and Cloudflare Turnstile anti-bot verification tokens to safeguard our intake endpoints from malicious scraping.

3. How We Use Case Information

All collected information is used strictly and exclusively for:

4. Strict Non-Disclosure & Complete Anonymity (NDA)

5. Data Security & Encryption Architecture

We implement multi-layered technical and organizational controls to protect client information against unauthorized access, loss, or alteration:

• TLS 1.3 / SSL Encryption: All data transmitted to and from our website is encrypted in transit using industry-standard TLS protocols.
• Restricted Case Vault Access: Access to client case files is limited strictly to senior compliance strategists assigned directly to your matter.
• Zero Password Requirements: We never ask for your Google account passwords, admin credentials, or social media logins.

6. Data Retention & Your Right to Erasure

We retain case records for the duration of the active remediation cycle plus our 90-day re-post warranty period. Following warranty expiration, clients may request complete permanent purging of all case files from our internal databases.

You maintain the absolute right to request access to your submitted data, rectify inaccuracies, or demand immediate data destruction by emailing our privacy desk at contact@onlinereviewremoval.com.

7. Cookies, Turnstile & Anti-Bot Verifications

Our website utilizes minimal, privacy-preserving session cookies to ensure core functionality, preserve form state, and prevent malicious automated spam. We utilize Cloudflare Turnstile for bot protection, which operates without invasive user tracking or third-party ad profiling.

8. International Compliance & Consumer Privacy Laws

We adhere to global best practices regarding personal data governance, including the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and the Information Technology Act (India). We process information based on legitimate commercial interest and explicit client consent during case intake.

9. Contact Information & Grievance Redressal

If you have questions regarding this Privacy Policy, wish to exercise your data protection rights, or require formal execution of an Enterprise Non-Disclosure Agreement (NDA), please reach our privacy officers through any of our physical office locations or digital channels: